Silver support

 Software updates

- Unlimited support via e-mail, phone and remote access

- Two site visits per year

- Same day response (8 hours)

- Cover for eights hours per day, 7 days per week

- Cover for Dietician department and Formula room

- Training of all EDM2000 users and up to 4 new dieticians per year

 Cost per month: £488

Cost per annum: £5,855*

Additional on-site work or chargeable work at standard rate less 15% discount.  A minimum of half a day charge per visit.

 * Additional charges may apply if a hospital is in a congestion charging area

NB: If your hospital runs EDM2000 across a multi-site configuration then Silver level support is the minimum level of support available.  If you use the ward order, meal order, or/and PAS import modules then this is also the minimum level.


Not sure which one to choose? - use our support decision matrix to help


Updated: June 2019 

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