Software updates
- Unlimited support via e-mail, phone and remote access
- Two site visits per year
- Same day response (8 hours)
- Cover for eights hours per day, 7 days per week
- Cover for Dietician department and Formula room
- Training of all EDM2000 users and up to 4 new dieticians per year
Cost per month: £488
Cost per annum: £5,855*
Additional on-site work or chargeable work at standard rate less 15% discount. A minimum of half a day charge per visit.
* Additional charges may apply if a hospital is in a congestion charging area
NB: If your hospital runs EDM2000 across a multi-site configuration then Silver level support is the minimum level of support available. If you use the ward order, meal order, or/and PAS import modules then this is also the minimum level.
Not sure which one to choose? - use our support decision matrix to help
Updated: June 2019