Silver Support

    Software updates

    Unlimited support via e-mail, phone and remote access

    Two site visits per year

    Same day response (8 hours)

    Cover for eights hours per day, 7 days per week

    Cover for Dietician department and Formula room

Training of all EDM2000 users and up to 4 new dieticians per year

 Cost per month: 488

Cost per annum: 5,855*

Additional on-site work or chargeable work at standard rate less 15% discount.  A minimum of half a day charge per visit.

 * Additional charges may apply if a hospital is in a congestion charging area

NB: If your hospital runs EDM2000 across a multi-site configuration then Silver level support is the minimum level of support available.  If you use the ward order, meal order, or/and PAS import modules then this is also the minimum level.


Not sure which one to choose? - use our support decision matrix to help


Updated: January 2014


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Phone: 0870 74 33 414
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